Get in Touch With Bluestar Diagnostics

Our  Terms & Privacy Policy

Effective Date: 3/26/2025

At BlueStar Diagnostics ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit www.bluestardiagnostics.com or engage with our services.

1. Information We Collect

When you interact with our website or services, we may collect the following types of personal information:

• Contact Information: Name, phone number, email address, physical address
• Demographic Details: Date of birth, gender
• Identification Data: Government-issued ID (for legal compliance)
• Biometric Data: Fingerprint scans (only when required for services)
• Medical Information: Relevant health-related data necessary for certain diagnostic or lab services
• Service Usage Data: Appointment preferences, service history
• Website Data: IP address, browser type, device type, referral links, and interaction logs (via cookies and analytics tools)

2. How We Use Your Personal Information

We use your information for the following purposes:

• To schedule and manage appointments
• To perform diagnostic, fingerprinting, or medical testing services
• To comply with legal, regulatory, and compliance obligations
• To process payments and generate receipts
• To send service-related communications, reminders, or updates
• To improve our website and service offerings
• To provide customer support
  

Note: If you opt-in to receive text messages from us, your SMS consent will only be used to communicate important service-related information such as appointment confirmations, reminders, and updates.

SMS consent is not shared with third parties or affiliates for marketing purposes.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following limited circumstances:

• Service Providers: With trusted partners who help us operate our website or provide services (e.g., secure payment processors, appointment schedulers, IT service providers)
• Legal Authorities: When required to comply with federal, state, or local laws, subpoenas, or other legal processes
• Medical Entities: If applicable, with healthcare providers or labs for diagnostic services (in accordance with HIPAA guidelines, where applicable)
  

All third-party partners are contractually obligated to protect your data and may only use it to provide specific services on our behalf.

4. SMS Communication Policy

If you choose to receive text messages from BlueStar Diagnostics:

• You may receive appointment reminders, service updates, or important notifications
• Messaging frequency may vary.
• Message and data rates may apply.
• You can opt-out at any time by replying “STOP” to any message
• We do not share your SMS consent with any third parties or affiliates for marketing or promotional purposes

5. Your Rights and Choices

You have the right to:

• Access or update your personal information
• Request deletion of your data (subject to legal or regulatory retention requirements)
• Withdraw consent for certain uses (e.g., marketing emails or texts)
• Ask questions or lodge complaints about your data privacy
  

To exercise any of these rights, contact us at [Insert Contact Email or Phone Number].

6. Data Security and Retention

We use administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse. Your data is retained only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

7. Use of Cookies and Tracking Technologies

Our website may use cookies or similar tracking tools to analyze user behavior, improve functionality, and enhance user experience. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version with a revised effective date at the top of this page. Your continued use of the website after any changes signifies your agreement to the revised policy.

Return and Refund Policy

Return and Refund Policy

Effective Date: 3/26/2025

At BlueStar Diagnostics, we are committed to providing professional, accurate, and timely services. Please review our Return and Refund Policy carefully before using our services.

All Sales Are Final

All payments made for our services—whether for diagnostic testing, fingerprinting, drug screening, or other offerings—are considered final once the service has been rendered. This includes:

• Completed appointments
• Online/ School Credentialing  Payments
• Services administered in-person or on-site
• Any diagnostic lab submissions made on your behalf

Because of the nature of our services, we are unable to offer refunds once testing or service has been performed.

Store Credit Exceptions

In certain limited circumstances, store credit may be authorized at the sole discretion of BlueStar Diagnostics. These may include:

• Appointment canceled with advance notice
• Customer was unable to receive the service due to a system error or staff issue
• A verifiable scheduling error occurred on our part
  

If a store credit is issued, it will be applied toward a future service appointment and must be used within 90 days of the issue date.

Missed Appointments or No-Shows

Missed appointments or no-shows are not eligible for refund or store credit. We ask all clients to arrive on time for scheduled services. Late arrivals may be rescheduled at our discretion and may incur additional fees.

How to Request Store Credit

To request store credit, please contact our customer service team within 3 business days of your original appointment date at:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Be sure to include your full name, service location, appointment date, and a brief explanation of your request.